Last Updated: 28/06/2026

This Refund & Returns Policy applies to purchases made through www.homegymgoals.com, operated by WARDAG MART, trading as HOME GYM GOALS.

Legal Company Name: WARDAG MART
Trading Name: HOME GYM GOALS
Country: United States of America
Business Address: 5900, Austin, Texas, USA
Email: info@homegymgoals.com
Website: www.homegymgoals.com

This policy explains when returns, exchanges and refunds may be accepted.

Nothing in this policy is intended to exclude or restrict any consumer rights that cannot legally be excluded under applicable law.

1. Returns & Exchanges

Returns and exchanges are generally not accepted for non-quality-related reasons, including:

• change of mind;

• ordering the wrong product;

• ordering the wrong size or variant;

• personal preference;

• product color preference;

• failure to review product specifications before purchase; or

• products that are no longer wanted.

However, mandatory consumer rights applicable to your location may provide additional cancellation, withdrawal or return rights. Where such rights apply, they will prevail over this policy.

2. Quality-Related Claims

If you believe that a product has a manufacturing defect, arrived damaged, is materially different from the product ordered, or otherwise has a qualifying quality issue, contact us at:

info@homegymgoals.com

You should contact us as soon as reasonably possible after receiving the product.

To help us investigate the claim, you must provide:

Required Materials

① Clear photographs or videos showing the product defect or issue.

② Clear photographs of:

• the product packaging;

• product labels;

• shipping/outer box;

• SKU information;

• shipping label; and

• any visible damage to the package.

These materials help us determine whether the issue occurred during manufacturing, packaging, handling or delivery.

3. Quality Claim Review

After receiving your claim and supporting evidence, HOME GYM GOALS will review the information.

We may request additional:

• photographs;

• videos;

• product information;

• order information;

• packaging information; or

• other reasonable evidence.

We may also request that the product be returned for inspection where reasonably necessary.

A return should not be shipped to us without receiving return instructions from our customer-service team.

4. Approved Quality Claims

If we determine that the product has a qualifying quality issue, we may provide an appropriate remedy, which may include:

• replacement;

• replacement parts;

• repair;

• refund; or

• another remedy required by applicable law.

The remedy will depend on the nature of the issue, product availability, warranty terms and applicable law.

5. Refunds

If a refund is approved, the refund will generally be processed within 7 business days after the refund has been approved and any required return or inspection process has been completed.

The time required for the funds to appear in your account may depend on your:

• bank;

• credit-card provider;

• payment provider; or

• other financial institution.

We are not responsible for delays caused by third-party financial institutions after the refund has been processed by us.

6. Delivery Charges

Where a refund is approved, delivery charges may be deducted or may remain non-refundable, subject to applicable law.

For eligible refunds where this policy permits a deduction, a 25% delivery and handling charge may apply.

The 25% charge may reflect costs associated with:

• original delivery;

• handling;

• packaging;

• logistics;

• return transportation;

• processing; and

• other fulfillment costs.

Where applicable law requires the original delivery charge or another amount to be refunded, the legally required amount will prevail.

7. Damaged Products

If your package appears damaged when delivered:

1. Take clear photographs of the package before opening it, where possible.

2. Take photographs of the shipping label.

3. Take photographs of the outer packaging.

4. Take photographs or videos of the product damage.

5. Keep the original packaging.

6. Contact info@homegymgoals.com.

Do not discard the packaging until the claim has been reviewed.

8. Incorrect Product

If you receive a product that is materially different from the product you ordered, contact us at:

info@homegymgoals.com

Please provide:

• order number;

• photographs of the product;

• photographs of the SKU/label;

• photographs of the packaging; and

• a description of the issue.

We will review the claim and provide an appropriate remedy where the claim is verified.

9. Missing Parts or Accessories

If a product arrives with missing parts or accessories, contact us as soon as possible.

Please provide:

• order number;

• product name;

• photographs of the received contents;

• photographs of the packaging; and

• details of the missing item.

Where appropriate, we may provide replacement parts or another suitable remedy.

10. Assembly Issues

Some HOME GYM GOALS products require assembly.

Before assembling a product, customers should:

• check that all parts are present;

• review the instructions;

• inspect the product for visible damage; and

• confirm that the correct product was delivered.

Where possible, inspect the product before completing assembly.

Damage caused by incorrect assembly, modification or misuse may not qualify as a manufacturing defect, subject to applicable consumer and warranty laws.

11. Products Damaged Through Misuse

A product may not qualify for a quality-related refund or replacement where the issue resulted from:

• misuse;

• abuse;

• incorrect assembly;

• unauthorized modification;

• exceeding the stated weight capacity;

• using the product for an unintended purpose;

• failure to follow instructions;

• improper storage;

• accidental damage; or

• normal wear and tear.

This does not affect mandatory legal rights that cannot lawfully be excluded.

12. Normal Wear and Tear

Normal wear and tear is generally not considered a manufacturing defect.

Examples may include ordinary deterioration resulting from normal use, including certain:

• upholstery wear;

• surface marks;

• grips;

• straps;

• moving components;

• padding; or

• other consumable components.

Warranty coverage may vary by product.

13. Return Authorization

Do not send a product back without receiving return instructions from HOME GYM GOALS.

Unauthorized returns may cause delays in processing your claim.

Where a return is approved, we will provide the applicable return instructions.

14. Return Condition

Where a return is authorized, the product should generally be returned:

• securely packaged;

• with all included parts;

• with applicable accessories;

• with manuals where available; and

• in the condition requested by our customer-service team.

For quality-related claims, reasonable exceptions may apply where the product is defective or damaged.

15. Return Shipping

For approved quality-related claims, HOME GYM GOALS will determine the appropriate return-shipping arrangement based on the circumstances and applicable law.

For returns that are voluntarily accepted for reasons other than product quality, the customer may be responsible for applicable return shipping and handling costs.

Nothing in this section limits mandatory consumer rights.

16. Refund Method

Approved refunds will generally be issued to the original payment method.

If the original payment method is unavailable, we may contact you to arrange an appropriate alternative, subject to applicable law.

17. Refund Timing

Once a refund has been approved:

HOME GYM GOALS will process the refund within 7 business days.

Your bank or payment provider may require additional time to make the funds available.

18. International Orders

For international orders, refunds may be affected by:

• currency conversion;

• payment-provider charges;

• international banking;

• customs procedures; and

• other applicable charges.

Any refund will be processed in accordance with applicable law and the terms communicated at the time of purchase.

Customers may also be responsible for applicable customs or import charges where permitted by law.

19. Consumer Rights

This policy applies subject to applicable consumer-protection laws.

Customers in certain jurisdictions, including the United States, European Union, European Economic Area and United Kingdom, may have mandatory statutory rights concerning defective, faulty, misdescribed or non-conforming products.

Where mandatory law provides rights that are more favorable to the customer than this policy, those legal rights will apply.

Nothing in this policy is intended to waive such rights.

20. European Union / EEA Customers

Where EU/EEA consumer law applies, customers may have statutory rights relating to:

• defective products;

• conformity of goods;

• repair;

• replacement;

• refunds; and

• cancellation or withdrawal rights where applicable.

Any applicable statutory withdrawal or cancellation rights will be handled according to the laws applicable to the transaction.

Exceptions may apply to certain products or circumstances under applicable law.

21. United Kingdom Customers

Where UK consumer law applies, customers may have statutory rights relating to:

• satisfactory quality;

• conformity;

• fitness for purpose;

• repair;

• replacement;

• refunds; and

• cancellation or withdrawal rights where applicable.

Nothing in this policy removes mandatory UK consumer rights.

22. United States Customers

For customers in the United States, applicable federal and state consumer-protection laws may provide additional rights.

Because consumer laws can vary between states, the rights available to a customer may depend on the customer’s location and the circumstances of the transaction.

Nothing in this policy is intended to waive rights that cannot legally be waived.

23. How to Submit a Return or Refund Request

To submit a quality-related claim or refund request, email:

info@homegymgoals.com

Please include:

Order Number:
Customer Name:
Email Address:
Product Name:
Date Received:
Description of Issue:
Photos/Videos:
Packaging/SKU Photos:

Our customer-service team will review the request and provide further instructions.

24. Contact Us

For questions about returns, refunds, defective products or damaged shipments:

WARDAG MART
Trading As: HOME GYM GOALS
Country: United States of America
Business Address: 5900, Austin, Texas, USA
Email: info@homegymgoals.com
Website: www.homegymgoals.com

Customer Service Email: info@homegymgoals.com

Quick Refund & Returns Summary